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Guest Service Ambassador at Rapport | Jobs in UK

Rapport

Active
  • On-site
  • £34,000/year

Posted September 18, 2026 · Closes September 18, 2027

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You will be taken to the employer's own website to complete your application.

Job Description

Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, Rapport combines a people-first culture with exceptional service standards.

The company is committed to inclusion, wellbeing, and creating opportunities for colleagues to develop and thrive. Rapport is also a Disability Confident Employer.

Role Overview

As a Guest Service Ambassador at Rapport, the successful candidate will be one of the key faces of a new client operation in Central London. The role will focus on creating a warm, professional, and personalised welcome for every guest and ensuring a seamless experience from arrival onwards.

The Guest Service Ambassador will work closely with colleagues, clients, and visitors, building strong relationships and identifying opportunities to deliver thoughtful and memorable service.

This position is ideal for a warm, confident, proactive, and service-focused individual who enjoys working with people and taking ownership of the guest experience.

Key Responsibilities as Guest Service Ambassador

  • Provide a warm, professional, and personalised welcome to all guests and visitors
  • Manage guest arrivals, enquiries, and requests with care and attention
  • Build positive relationships with guests, colleagues, clients, and key stakeholders
  • Take ownership of the complete guest journey
  • Identify opportunities to create memorable guest experiences
  • Support the smooth day-to-day operation of reception and front-of-house areas
  • Maintain exceptional presentation standards across reception and guest-facing spaces
  • Communicate effectively with colleagues to provide a seamless service
  • Respond confidently to changing priorities and guest requirements
  • Identify creative ways to improve the overall guest experience
  • Support wider team activities, meetings, and events when required

Salary & Working Hours

  • £34,000 per year
  • Full-time, permanent contract
  • 40 hours per week
  • Monday to Friday
  • Shift rota between 7 AM and 7 PM
  • Location: Central London

Start a Career With Rapport

Joining Rapport Guest Services provides an opportunity to build a career in professional hospitality and guest services while becoming part of a brand-new client operation in Central London.

The Guest Service Ambassador will have the opportunity to develop strong client relationships, create memorable guest experiences, and contribute to establishing high service standards from the beginning.

Apply Now for the Guest Service Ambassador Role at Rapport

Candidates with strong communication skills, a passion for exceptional customer service, and a warm and proactive approach can apply for the Guest Service Ambassador position with Rapport in London.

Requirements

  • Previous experience in corporate reception, luxury hospitality, premium airline services, or another high-end customer-service environment is desirable Genuine passion for people and exceptional service Warm, engaging, and confident personality Strong ability to build rapport naturally Proactive approach with the ability to take ownership Excellent communication and interpersonal skills Strong organisational skills and attention to detail Ability to work effectively in a busy environment with changing priorities Positive, energetic, and can-do attitude Ability to identify small details that enhance the guest experience Commitment to learning, development, and career growth Ability to demonstrate Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together

Benefits

  • Travel and grocery discounts Life assurance and cash rewards Contributory pension scheme Wellness programmes Employee Assistance Programme Digital GP services Learning and professional development opportunities WOW Awards recognising outstanding colleagues One paid day off each year to support a chosen community cause Inclusive and supportive workplace environment
Apply on Original Website →

You will be taken to the employer's own website to complete your application.

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