Reception Team Leader at Rapport | Jobs in UK

Rapport Guest Services is a multi-award-winning provider of front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, Rapport focuses on delivering exceptional corporate hospitality while creating a people-first and inclusive working environment.

The company is committed to high service standards, employee wellbeing, professional development, and creating opportunities for colleagues to thrive.

Role Overview

As a Reception Team Leader at Rapport, the successful candidate will play a key role in leading the reception team and delivering consistently high standards of service to clients and guests. Based in Edinburgh, the role is suited to an experienced hospitality or customer-service professional who enjoys leading by example and creating memorable guest experiences.

The Reception Team Leader will act as an important point of contact for clients and Account Managers while supporting the team, coordinating daily operations, and ensuring reception and hospitality services run smoothly.

This is a full-time, permanent position offering 40 hours per week, Monday to Friday, on a shift rota between 7 AM and 8 PM.

Key Responsibilities as Reception Team Leader

• Lead, motivate, and support the reception team to create a positive and high-performing environment
• Lead by example and maintain exceptional standards of client and guest service
• Act as a key point of contact for clients and Account Managers
• Ensure hospitality and catering requirements are delivered to a consistently high standard
• Prepare team rotas and support recruitment, onboarding, HR processes, and performance reviews
• Welcome, greet, and escort guests with warmth and professionalism
• Organise meeting rooms, refreshments, and AV requirements
• Identify opportunities to improve guest experiences and operational processes
• Support the wider operation and step in where required to maintain seamless service
• Take ownership of issues, identify solutions, and support continuous improvement

Salary, Contract & Working Hours

• £33,000 per year
• Full-time, permanent contract
• 40 hours per week
• Monday to Friday
• Shift rota between 7 AM and 8 PM
• Location: Edinburgh, United Kingdom

Start Your Career With Rapport

Joining Rapport Guest Services provides an opportunity to build a career in corporate hospitality while working with a team focused on exceptional service and memorable guest experiences. The Reception Team Leader will have the opportunity to lead a talented team, work closely with clients, and contribute to continuous improvements across the operation.

Rapport is committed to inclusion, wellbeing, and providing opportunities for people to thrive. It is also a Disability Confident Employer.

Apply Now for the Reception Team Leader Role at Rapport

Candidates with strong leadership skills, hospitality experience, and a passion for exceptional guest service can apply for the Reception Team Leader position with Rapport in Edinburgh.