Triage and Client Support Officer Jobs in UK | Tower Hamlets Council

About Tower Hamlets Council

Tower Hamlets Council is a local authority in East London committed to improving residents’ lives through accessible public services, community support and employment opportunities. The borough is home to a diverse population and a wide range of communities, businesses and employers.

Through its WorkPath Employment & Skills Service, Tower Hamlets Council helps residents develop their skills, access training and secure sustainable employment. The service works closely with employers, training providers and community partners to help people overcome barriers and achieve their career goals.

Role Overview

Tower Hamlets Council is recruiting a Triage and Client Support Officer to join its WorkPath Employment & Skills Service. This permanent position is ideal for a customer-focused professional who enjoys helping residents access employment, training and skills development opportunities.

The successful candidate will provide front-line registration, triage and client support, assessing residents’ needs and directing them towards appropriate services. The role involves delivering a professional customer experience across face-to-face, telephone and digital channels while maintaining accurate records and supporting service performance.

This opportunity is suited to an organised and approachable individual with experience supporting jobseekers or customers, strong communication skills and a commitment to helping people achieve positive employment outcomes.

Key Responsibilities as Triage and Client Support Officer

• Provide a professional registration, triage and customer support service for residents accessing WorkPath.
• Assess clients’ needs and connect them with suitable employment, training, work experience and support opportunities.
• Respond to enquiries through face-to-face meetings, telephone calls and digital communication channels.
• Ensure enquiries are handled efficiently and residents receive appropriate information and guidance.
• Maintain accurate client records using the WorkPath customer relationship management (CRM) system and other management information systems.
• Support performance monitoring, reporting and the effective management of client information.
• Work closely with employment advisers to coordinate appropriate support for residents.
• Build relationships with employers, training providers and community partners.
• Help residents overcome barriers to employment, training and skills development.
• Deliver a high standard of customer service while managing competing priorities.
• Support recruitment campaigns and employer engagement activities where required.
• Promote equality, inclusion and fair access to employment and skills services.

Working Pattern & Pay

• Job Title: Triage and Client Support Officer.
• Company: London Borough of Tower Hamlets Council.
• Service: WorkPath Employment & Skills Service.
• Location: Tower Hamlets, East London.
• Work Arrangement: Office-based.
• Contract Type: Permanent.
• Salary: £38,184–£39,915 per annum.
• Grade: F.
• Closing Date: 21 October 2026.

Build a Career With Tower Hamlets Council

The Triage and Client Support Officer role offers an opportunity to make a practical difference in the lives of local residents. By identifying individual needs and connecting people with suitable employment and training services, the successful candidate will help residents build confidence, develop skills and move towards sustainable employment.

Tower Hamlets Council values equality, diversity and collaboration. Its TOWER values—Together, Open, Willing, Excellent and Respect—help create an inclusive workplace where employees can contribute to better services and positive outcomes for the community.

Apply Now for Triage and Client Support Officer Jobs at Tower Hamlets Council

Candidates with customer service experience, strong organisational abilities and an interest in employment support can apply through the official Tower Hamlets Council recruitment website. Applications should be submitted before the closing date of 21 October 2026.