Customer Assistant Food Job in UK | M&S

About Marks & Spencer

Marks & Spencer (M&S) is a well-established British retailer known for its food, clothing, home products and quality customer service. The company operates stores throughout the UK, offering customers a wide range of fresh food, everyday essentials and premium products. Its store colleagues play an important role in maintaining product availability, delivering excellent service and creating a welcoming shopping experience.

Role Overview

M&S is seeking a friendly, energetic and customer-focused Customer Assistant – Food to join its Fort William Simply Food store. The successful candidate will help customers find the products they need, maintain well-stocked shelves and ensure the food department operates efficiently throughout the day.

The role involves serving customers, replenishing products, recommending food items, supporting sales and maintaining high standards across the store. The ideal candidate will be comfortable working in a fast-paced retail environment, responding to customer needs and collaborating with colleagues to deliver a positive shopping experience.

This opportunity is suitable for someone who enjoys working with people, takes pride in delivering excellent customer service and is prepared to take on a variety of tasks in a busy food retail setting.

Key Responsibilities as a Customer Assistant – Food

• Deliver friendly, helpful and efficient customer service throughout the shopping experience.
• Assist customers with product enquiries and confidently recommend food products to meet their needs.
• Replenish shelves and ensure products are available, well presented and easy to find.
• Support sales growth by promoting products and helping customers discover new food items.
• Work efficiently during busy trading periods while maintaining excellent service standards.
• Use in-store digital devices and relevant applications to support customer service and daily operations.
• Maintain high standards of product presentation, cleanliness and organisation throughout the food department.
• Check product availability and help ensure shelves remain stocked in response to customer demand.
• Collaborate with colleagues to complete daily tasks and maintain smooth store operations.
• Adapt to changing priorities and provide support across different areas of the store when required.
• Follow food safety, hygiene, health and safety procedures.
• Contribute to a positive, inclusive and supportive team environment.

Shift Pattern & Pay

• Hourly pay: £13.41 per hour.
• Contract type: Permanent.
• Position type: Part-time.
• Work location: Fort William Simply Food, Highland, Scotland.
• Working hours: Shift patterns depend on the specific vacancy and store requirements.

The advertised vacancy details have listed different working-hour arrangements across versions of the role. Applicants should check the current official listing to confirm the applicable weekly hours and shift schedule.

Start Your Career With Marks & Spencer

Joining Marks & Spencer provides an opportunity to build valuable retail experience while working with a team focused on quality food, customer satisfaction and efficient store operations. The Customer Assistant role offers a varied working environment where colleagues can develop communication, teamwork, product knowledge and customer service skills.

Candidates who are enthusiastic, dependable and ready to contribute to a busy food retail department are encouraged to apply.

Apply Now to become a Customer Assistant – Food at M&S Fort William Simply Food and help deliver an excellent shopping experience for customers every day.

How to Apply

Applicants should visit the official M&S careers website, search for the Customer Assistant – Food vacancy in Fort William and complete the online application.

The recruitment process may include an online assessment and an interview or in-person assessment centre. Applicants who require reasonable adjustments during recruitment can contact the employer for support.