Commercial Manager PMI at Nuffield Health – jobs in UK

Nuffield Health is a leading UK healthcare organisation focused on helping build a healthier nation through its hospitals, physiotherapy services, fitness facilities, and wider healthcare offering. The organisation brings together healthcare expertise and customer-focused services, with commercial teams playing an important role in developing strong partnerships and delivering sustainable growth.

As a Commercial Manager PMI, the successful candidate will join Nuffield Health’s commercial team and help strengthen relationships with Private Medical Insurance (PMI) partners while supporting customer satisfaction, revenue growth, and long-term account development.

Role Overview

As a Commercial Manager PMI at Nuffield Health, the successful candidate will take ownership of a designated Private Medical Insurance account, managing the relationship while supporting retention, revenue growth, customer satisfaction, and wider commercial objectives.

The role will also involve supporting one of Nuffield Health’s major strategic insurer relationships. Working closely with Partnership Development Directors, the Commercial Manager will identify commercial opportunities, manage service performance, and help deliver excellent customer experiences across Nuffield Health’s Hospital and Physiotherapy services.

This position is suited to an ambitious commercial professional looking to strengthen their account management and strategic partnership experience while developing towards future Partnership Development Director opportunities.

Key Responsibilities as Commercial Manager PMI

• Own and manage a designated Nuffield Health PMI account, taking responsibility for relationship management, retention, revenue growth, and customer satisfaction
• Support the management of a major insurer relationship and contribute to wider Nuffield Health commercial objectives
• Identify and develop revenue-growth opportunities across Nuffield Health Hospital and Physiotherapy services
• Build strong relationships with key stakeholders and act as a trusted commercial partner
• Understand customer requirements and ensure they are addressed effectively
• Monitor service performance, customer feedback, and escalations
• Work with internal teams to maintain high-quality service delivery and meet contractual commitments
• Provide customer and market insight to support product development, commercial initiatives, tender activity, and strategic planning
• Collaborate with Commercial, Operations, Marketing, Finance, Digital, and Clinical teams to support successful account outcomes
• Contribute to portfolio targets and the continued development of Nuffield Health’s insurer partnerships

Location, Working Hours & Pay

• Company: Nuffield Health
• Role: Commercial Manager PMI
• Location: Hybrid, with regular travel to customer and Nuffield Health sites as required
• Contract: Permanent
• Working pattern: Full-time
• Hours: 37.5 hours per week
• Salary: Competitive, depending on experience
• Reference: JR0101827

Start a Career With Nuffield Health

Joining Nuffield Health as a Commercial Manager PMI provides an opportunity to develop commercial and strategic account management experience within a major healthcare organisation. The role combines relationship management, business development, customer service, and commercial planning while supporting Nuffield Health’s Hospital and Physiotherapy services.

Nuffield Health also provides learning and development opportunities through its Academy, helping employees build skills and progress throughout their careers.

Apply Now to become a Commercial Manager PMI with Nuffield Health and contribute to the development of strong insurer partnerships, customer relationships, and commercial growth.