Planned and Complex Repairs Manager Jobs in UK | Mountjoy Ltd

About Mountjoy Ltd

Mountjoy Ltd provides maintenance and repair services for residential properties across the Woking Borough area. The company delivers a range of services including responsive repairs, planned works, damp and mould cases, complex repairs, disrepair cases, and remedial works arising from complaints. Mountjoy focuses on professional service delivery, quality workmanship, and effective property maintenance.

Role Overview

As a Planned and Complex Repairs Manager at Mountjoy Ltd, the successful candidate will oversee complex, high-value, and planned housing maintenance works from initial referral through to completion and closure. The role involves managing Awaab’s Law cases, disrepair cases, larger planned works, and complaint-related properties while ensuring work is delivered safely, efficiently, and to the required standards.

The position is suited to an experienced housing maintenance professional with strong supervisory or management experience, excellent organisational skills, and a solutions-focused approach. The successful candidate will work closely with residents, supervisors, subcontractors, Woking Borough Council, and other stakeholders.

Key Responsibilities as Planned and Complex Repairs Manager

• Take responsibility for Awaab’s Law cases, complex and high-value repairs, larger planned scopes, disrepair cases, and complaint-related properties.
• Manage cases from initial referral through to satisfactory completion and closure.
• Coordinate inspections, specialist surveys, and technical investigations to identify root causes.
• Prepare comprehensive and technically appropriate scopes of work.
• Develop and manage work programmes while monitoring statutory, contractual, and agreed deadlines.
• Coordinate with Resource Controllers, Supervisors, subcontractors, trades, and specialist teams.
• Arrange required materials, plant, and specialist resources to support project delivery.
• Maintain accurate records using FES and relevant performance trackers.
• Communicate effectively with residents, Woking Borough Council, and other stakeholders.
• Consider resident vulnerabilities and communication requirements throughout the delivery process.
• Ensure Supervisors, operatives, and subcontractors complete work safely and to the required quality.
• Monitor compliance with RAMS, permits to work, and site operating procedures.
• Monitor costs, quality, progress, and performance through site visits, meetings, and inspections.
• Challenge delays, variations, incomplete works, and repeat visits where necessary.
• Ensure completed works have appropriate evidence, including photographs, certificates, test results, inspection records, and approvals.
• Line-manage allocated Supervisors and support recruitment, induction, coaching, and performance development.
• Promote a positive health and safety culture across the team.
• Provide cover for the Reactive Repairs Manager and deputise for the Contract Manager when required.
• Participate in the out-of-hours management rota.

Qualifications Required

• NVQ Level 2 or equivalent qualification in a relevant trade or construction discipline – essential.
• IOSH Managing Safely or equivalent – essential.
• SSSTS Health and Safety qualification or equivalent – desirable.
• Applicants must also be able to pass a Disclosure and Barring Service (DBS) check.

Working Pattern & Pay

• Location: Woking
• Salary: £51,028.34 per year
• Hours: 40 hours per week
• Out-of-hours management rota participation required
• Full-time management position within housing maintenance and repairs

Start Your Career With Mountjoy Ltd

Joining Mountjoy Ltd provides an opportunity to contribute to the maintenance and improvement of residential properties across the Woking Borough area. The Planned and Complex Repairs Manager will play an important role in delivering high-quality repairs, managing complex cases, supporting teams, and maintaining strong relationships with residents and stakeholders.

Apply Now

Apply now for the Planned and Complex Repairs Manager position with Mountjoy Ltd in Woking and take the next step in a professional housing maintenance management career.