Team Manager Food Job in UK | M&S

About Marks & Spencer

Marks & Spencer (M&S) is a leading British retailer recognised for its quality food, clothing, home products and customer service. With stores throughout the UK, the company focuses on delivering excellent shopping experiences, maintaining high product standards and developing talented colleagues. Its food retail teams play an essential role in ensuring product availability, freshness and customer satisfaction.

Role Overview

Marks & Spencer is seeking a motivated and customer-focused Team Manager – Food to lead colleagues and support food retail operations in the Staffordshire area, including Newcastle-under-Lyme.

The successful candidate will be responsible for leading the food team, maintaining high standards of product availability and presentation, driving sales performance and ensuring customers receive excellent service. The role requires strong leadership, effective communication and the ability to manage competing priorities in a fast-paced retail environment.

This opportunity is suited to an experienced retail professional who can motivate colleagues, make commercially informed decisions and create a positive working environment while delivering the company’s food retail objectives.

Key Responsibilities as Team Manager – Food

• Lead, motivate and develop food department colleagues to achieve operational and commercial objectives.
• Deliver excellent customer service by ensuring customers receive helpful, friendly and efficient assistance.
• Manage daily food retail operations, ensuring the department runs smoothly and efficiently.
• Maintain high standards of product availability, freshness, quality and presentation.
• Monitor sales performance and identify opportunities to increase revenue and improve customer satisfaction.
• Ensure food products are replenished efficiently and shelves remain well stocked.
• Manage stock levels, availability and waste while supporting effective stock control procedures.
• Ensure food safety, hygiene, health and safety requirements are followed consistently.
• Use business information and performance data to identify improvements and support decision-making.
• Communicate business priorities clearly and ensure colleagues understand their responsibilities.
• Support recruitment, onboarding, training, coaching and performance development within the team.
• Manage staffing levels and allocate tasks according to customer demand and operational requirements.
• Build effective working relationships with colleagues and other store departments.
• Respond professionally to customer feedback and resolve service issues where appropriate.
• Promote an inclusive working environment where colleagues feel valued, respected and supported.
• Adapt to changing business priorities and contribute to the overall success of the store.

Shift Pattern & Pay

• Salary: Not confirmed in the accessible vacancy information.
• Job type: Retail management.
• Location: Newcastle-under-Lyme and the Staffordshire area.
• Working pattern: Retail management shifts may include evenings, weekends and bank holidays, depending on store requirements.
• Availability: Flexibility may be required to support business needs across the assigned area.

Applicants should consult the official vacancy for confirmation of the salary, contract type, working hours and whether travel between stores is required.

Start Your Career With Marks & Spencer

Joining Marks & Spencer offers retail professionals the opportunity to develop their leadership skills while contributing to the success of a well-established British retailer. The Team Manager – Food position combines people management, customer service, commercial decision-making and day-to-day operational responsibility.

Candidates who enjoy leading teams, improving store performance and delivering high standards in food retail may find this role a valuable opportunity to progress their careers in retail management.

Apply Now to explore the Team Manager – Food opportunity with Marks & Spencer and help lead a team dedicated to excellent customer service, quality food and efficient store operations.

How to Apply

Interested candidates should visit the official M&S careers website and search for the Team Manager – Food vacancy in Newcastle-under-Lyme or Staffordshire.

Applicants should review the latest job requirements, confirm the employment terms and submit their application online. The recruitment process may include an assessment and an interview to evaluate leadership ability, commercial awareness and relevant retail experience.