Privacy Operations Manager Jobs at Serco – jobs in UK

Serco is a global organisation delivering essential public services across areas including Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services. With a large international workforce, Serco focuses on providing reliable services while creating opportunities for employees to develop their careers.

Within Serco UK, the privacy function supports responsible information management, regulatory compliance, and effective data protection practices across the organisation. The Privacy Operations Manager plays an important role in ensuring privacy processes are practical, consistent, measurable, and responsive to business needs.

Role Overview

As a Privacy Operations Manager with Serco, the successful candidate will lead and improve operational privacy services supporting Serco UK. Reporting to the Data Protection Officer, the role will oversee frameworks and service standards covering Data Subject Rights, data breach management, Data Protection Impact Assessments (DPIAs), privacy by design, and operational privacy queries.

This is a hands-on leadership position for an experienced privacy, compliance, information governance, legal operations, risk, or assurance professional. The role combines practical privacy knowledge with strong operational management, helping translate legal and regulatory requirements into clear processes and guidance for Serco’s business teams.

Key Responsibilities as Privacy Operations Manager

• Own and continuously improve Serco’s Data Subject Rights operating model
• Establish clear standards, escalation routes, performance monitoring, and quality assurance processes
• Maintain the data breach management framework
• Support consistent breach triage, assessment, documentation, and lessons-learned activities
• Lead DPIA governance, including templates, workflows, adviser support, and quality assurance
• Help embed privacy-by-design principles into new and changing business activities
• Provide practical operational privacy guidance for queries escalated through the Privacy Office
• Develop and maintain privacy frameworks, playbooks, guidance, procedures, and process documentation
• Monitor operational management information covering Data Subject Rights, breaches, DPIAs, and business queries
• Identify operational risks, capacity pressures, and opportunities for improvement
• Work closely with Governance & Assurance, Information Governance, Legal, HR, IT, and operational teams
• Escalate sensitive, high-risk, precedent-setting, or regulatory matters to the Data Protection Officer
• Provide clear evidence and appropriate options when escalating complex privacy matters
• Support consistent privacy practices across Serco’s business and privacy network
• Contribute to continuous improvement of privacy services and operational standards

Working Pattern & Pay

• Salary: £70,000–£80,000 per annum, depending on experience
• Location: London, SW1E 5JL
• Contract: Permanent
• Working pattern: Full time
• Work arrangement: Hybrid, with flexible working considered
• Grade: Band 3
• Reporting to: Data Protection Officer

Start Your Career With Serco

Joining Serco as a Privacy Operations Manager offers the opportunity to play an important role in strengthening privacy operations and responsible information management across a major organisation delivering essential public services.

The successful candidate will work alongside senior privacy, legal, governance, HR, IT, and operational teams while developing practical frameworks that help Serco manage privacy responsibilities effectively.

Apply Now to become a Privacy Operations Manager with Serco and contribute to strong privacy governance, effective compliance processes, and responsible information management across Serco UK.