Information Governance Manager Jobs at Serco – jobs in UK

Serco is a global organisation delivering essential public services across sectors including Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services. With operations across multiple countries, Serco combines specialist expertise with a focus on reliable service delivery and responsible business practices.

As an Information Governance Manager with Serco, the successful candidate will help strengthen how information is understood, owned, retained, controlled, and managed across Serco UK. The role supports effective compliance, assurance, information lifecycle management, and informed decision-making.

Role Overview

As a Information Governance Manager with Serco, the successful candidate will report to the Data Protection Officer and lead key areas of information governance across Serco UK.

The role will focus on Records of Processing Activities (RoPA), processing inventories, information ownership, retention and deletion, data mapping, processor governance, and information lifecycle standards. The successful candidate will work with business owners and teams including Procurement, Growth, Legal, IT, Information Security, and Privacy to establish practical governance standards and accountability.

This position is suited to an experienced information governance, records management, privacy, data governance, compliance, or risk professional who can turn governance requirements into clear and workable processes.

Key Responsibilities as Information Governance Manager

• Own and manage Serco’s Records of Processing Activities (RoPA) governance approach
• Oversee the quality, completeness, and regular review of processing inventories
• Lead OneTrust governance and support data-quality standards across the UK Privacy Office
• Manage lifecycle controls and identify opportunities to improve governance platforms
• Develop and maintain information ownership and accountability frameworks
• Establish clear ownership responsibilities across Serco business units and functions
• Lead retention and deletion frameworks and related disposal standards
• Monitor compliance with information retention and deletion requirements
• Maintain Serco’s processor register
• Establish effective third-party processing governance and assurance standards
• Improve data mapping and information lifecycle practices
• Maintain supporting governance records and documentation
• Analyse data-quality themes, incidents, assurance findings, and stakeholder feedback
• Use governance information to identify and prioritise improvement activities
• Provide clear reporting to the Data Protection Officer on governance risks and progress
• Highlight areas requiring management decisions or further action
• Work collaboratively with Procurement, Growth, Legal, IT, Information Security, Privacy, and business teams
• Promote consistent information governance standards across Serco UK

Working Pattern & Pay

• Salary: £70,000–£80,000 per annum, depending on experience
• Location: London, SW1E 5JL
• Contract: Permanent
• Working pattern: Full time
• Work arrangement: Hybrid, with flexible working considered
• Grade: Band 3
• Reporting to: Data Protection Officer

Start Your Career With Serco

Joining Serco as an Information Governance Manager provides an opportunity to influence how information is managed across a complex organisation delivering essential public services.

The successful candidate will work with senior stakeholders and specialist teams to improve information ownership, lifecycle management, data quality, retention, and governance standards. The role also provides opportunities to contribute to compliance, assurance, and better organisational decision-making.

Apply Now to become an Information Governance Manager with Serco and help strengthen responsible information management, governance, and compliance across Serco UK.