About IC24

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise providing innovative, patient-focused primary care services. IC24 supports more than 6 million patients through services including GP-led out-of-hours care, NHS 111, primary care, and secondary care support. The organisation is committed to improving access to health and social care while helping reduce demand on secondary care services.

Role Overview

As an Operational Navigator, the successful candidate will join IC24’s dynamic Operations team and play an important role within its urgent care service. The position focuses on coordinating clinical resources, managing patient pathways, and helping ensure patients receive the appropriate support at the right time.

The role involves providing professional telephone support to clinical and non-clinical colleagues, managing patient queues, distributing calls, communicating with patients when required, and maintaining visibility of available clinical resources. The position is particularly suited to someone who is calm, empathetic, organised, and confident when working in a busy healthcare environment.

Key Responsibilities as Operational Navigator

• Provide professional and courteous telephone support to colleagues and patients
• Accurately record information and manage patient queues
• Dispatch calls to clinicians across regions and platforms
• Make comfort calls and manage urgent call-backs
• Support service managers with performance and KPI delivery
• Monitor service levels and respond effectively to changing demand
• Maintain clear visibility of available clinical resources
• Share important operational updates with relevant teams
• Navigate patient requirements efficiently and accurately
• Work closely with clinical and non-clinical colleagues
• Follow all organisational policies and procedures
• Maintain compliance with GDPR and safeguarding requirements
• Support the smooth operation of urgent care services

Shift Pattern & Pay

• Salary: £12.71 per hour plus enhancements for unsociable hours
• Contract: Permanent
• Working pattern: Part-time, weekends only
• Hours: Up to 15 hours per week
• Operation: 24/7 service
• Location: Ashford, Kent
• Working arrangement: Hybrid, 60% office based
• Business Unit: IUC
• Job Category: Service Delivery
• DBS: Enhanced DBS with barred list check
• Closing date: 19 October 2026

Start Your Career With IC24

Joining IC24 provides the successful candidate with an opportunity to contribute directly to urgent healthcare services while developing valuable operational, communication, and patient-support skills. The Operational Navigator role combines healthcare coordination, telephone support, resource management, and teamwork within a fast-paced environment.

IC24 is committed to equal opportunities and creating an inclusive workplace where employees feel supported and valued. The organisation also encourages professional development and provides wellbeing support to its teams.

Apply Now

Apply for the Operational Navigator position with IC24 in Ashford and help coordinate urgent care services, support patients, and ensure clinical resources are managed effectively.