NHS 111 Health Advisor Jobs in UK | IC24

About IC24

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK. The organisation helps patients access the right care at the right time while promoting safe, compassionate and high-quality healthcare.

Role Overview

As an NHS 111 Health Advisor with IC24, the successful candidate will be one of the first points of contact for patients seeking urgent healthcare advice and support. The role involves listening carefully to callers, gathering important information and using approved assessment pathways to help determine the most appropriate care.

The position is suited to someone who can remain calm under pressure, communicate with empathy and make safe decisions in a fast-paced environment. Previous healthcare experience is not essential, as IC24 provides comprehensive training, coaching and ongoing development.

This is a responsible and rewarding role where every conversation can make a genuine difference to a patient’s experience and access to care.

Key Responsibilities as NHS 111 Health Advisor

• Answer NHS 111 calls and act as the first point of contact for patients
• Listen carefully to callers and gather relevant information about their needs
• Use NHS Pathways and approved processes to assess urgent and non-urgent conditions
• Direct patients to the most appropriate service or source of care
• Provide appropriate self-care advice when suitable
• Signpost patients to primary care, urgent treatment, community services or emergency support
• Support callers who may be anxious, distressed or vulnerable
• Communicate with empathy while maintaining professional boundaries
• Navigate multiple IT systems while speaking with callers
• Record patient information accurately and follow established procedures
• Maintain high standards of patient safety, quality and compliance
• Recognise safeguarding concerns and escalate issues when required
• Participate in training, coaching and competency assessments
• Continue developing knowledge and confidence through ongoing learning
• Demonstrate IC24 values of care, excellence, respect and innovation in every interaction

Working Pattern & Pay

• Permanent contract
• £12.75 per hour
• Enhancements of up to 60% for unsociable hours
• Equivalent full-time annual salary of £24,929.44, increasing after probation
• Additional pay for hours worked between 8pm and 6am, weekends and Bank Holidays
• 24/7 service with a range of shift options
• Full-time, part-time and weekend-only options available
• At least 50% of weekends must be worked
• Early and late shifts available
• Night shifts typically run from 10pm to 6am
• Five-week full-time training programme at 37.5 hours per week
• Training available through Monday-Friday 9am-5pm or evening and weekend timetables
• 100% office attendance required
• Location: Norwich, United Kingdom

Start Your Career With IC24

IC24 provides NHS 111 Health Advisors with comprehensive training and ongoing support to develop the skills required for this important healthcare role. The position can suit candidates from customer service, retail, hospitality or other backgrounds who have strong communication skills and a genuine desire to help people.

The successful candidate will work in a fast-paced environment where resilience, accuracy and compassion are essential. Employment is subject to proof of eligibility to work in the UK, a satisfactory Enhanced DBS with Barred Lists check and three years of satisfactory references.

Apply Now

Apply now for the NHS 111 Health Advisor position with IC24 and become part of a team helping patients access the right healthcare support when they need it most.