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Control Room Operator Jobs in UK | Anchor Group Services

Anchor Group Services

Active
  • On-site
  • £14/hour

Posted October 14, 2026 · Closes October 14, 2027

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Job Description

About Anchor Group Services

Anchor Group Services is a UK provider of security, cleaning, and facilities management services. The company supports clients by maintaining safe, secure, and well-managed environments. It also invests in employee development through training opportunities, management support, and staff wellbeing resources.

Role Overview

Anchor Group Services is seeking an experienced and professional Control Room Operator to join its team at Princes Dock in Liverpool. This full-time, permanent position plays an important role in maintaining site security and supporting daily operations through CCTV monitoring, alarm management, incident response, and communication with on-site teams.

The successful candidate will also help manage the site’s car park facilities, conduct inspections, assist customers, and monitor vehicle movements. The role is ideal for someone who remains calm under pressure, pays close attention to detail, and provides excellent customer service.

Key Responsibilities as Control Room Operator

  • Monitor CCTV systems and respond to incidents in line with site procedures.
  • Operate and monitor access control, alarm management, and life-safety systems.
  • Maintain accurate control room logs, records, and incident reports.
  • Respond to emergencies and escalate incidents to the appropriate personnel or emergency services.
  • Liaise with site management, contractors, emergency services, and operational teams.
  • Review CCTV footage to investigate incidents and gather relevant evidence.
  • Identify security risks, safety concerns, suspicious activity, and operational issues.
  • Support the safe and efficient operation of the site’s car park facilities.
  • Conduct regular car park inspections and patrols.
  • Assist customers with parking enquiries and provide professional customer service.
  • Monitor traffic flow and report issues that may affect car park safety.
  • Identify and report maintenance defects, hazards, and system faults.
  • Follow site instructions, security procedures, and health and safety requirements.

Shift Pattern & Pay

  • Location: Princes Dock, Liverpool, L3 1QZ
  • Pay rate: £14.50 per hour
  • Working pattern: Four days on, four days off
  • Shift hours: Day shifts, 7:00 am to 7:00 pm
  • Average hours: Approximately 42 hours per week
  • Contract: Full-time, permanent
  • Reporting to: Duty Manager / Contract Manager

Start Your Career With Anchor Group Services

Joining Anchor Group Services offers an opportunity to contribute to a professional security operation while developing valuable control room and customer service skills. The successful candidate will help protect people and premises, respond to incidents, and support the smooth running of site facilities.

Apply now to become a Control Room Operator at Anchor Group Services in Liverpool and take the next step in a security career.

Requirements

  • A valid SIA CCTV Licence is essential. Previous experience in a CCTV or security control room environment. An SIA Door Supervisor or Security Guarding Licence. Strong verbal and written communication skills. Good IT skills and confidence using CCTV and monitoring systems. Excellent observational skills and attention to detail. Ability to remain calm, assess situations, and make decisions under pressure. A professional approach with strong customer service skills. Ability to work independently and collaboratively with colleagues. Previous experience in a customer-facing role is beneficial. A reliable, responsible, and well-presented approach to work.

Benefits

  • Access to nationally recognised training courses through Anchor Academy. Discounted SIA and First Aid training, with financial support available. Workplace pension, subject to automatic enrolment eligibility. Wagestream, providing access to earned pay. Cycle to Work Scheme. Full uniform provided. Free 24/7 Employee Assistance Programme, including counselling support. Hospital Saturday Fund. Employee reward and recognition awards. Opportunities to develop skills and progress professionally.
Apply on Original Website →

You will be taken to the employer's own website to complete your application.

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