Single Point of Communication Officer Jobs at G4S – jobs in UK

G4S Patient Transport Services (PTS) is one of the UK’s largest non-emergency patient transport providers, delivering more than 500,000 journeys on behalf of the NHS each year. G4S operates across multiple UK locations with dedicated operational bases and a call centre, supported by more than 720 employees.

G4S is committed to providing safe, caring and high-quality patient transport services while supporting employee development, wellbeing and professional progression.

Role Overview

As a Single Point of Communication Officer (SPoC) at G4S, the successful candidate will become an important member of the Intelligent Patient Transport Hub (IPTH), supporting reliable communication between the central control room and Points of Care across the Kent & Medway Patient Transport Service.

The role will act as a key communication and issue-resolution point for operational teams, NHS Trusts and other stakeholders. The officer will help resolve complex operational queries, remove service blockers and support Controllers and Supervisors during busy periods.

The position also contributes to operational resilience, patient safety and statutory reporting activities, including safeguarding referral triage and CQC statutory notifications.

Key Responsibilities as Single Point of Communication Officer

• Act as the primary operational liaison between frontline teams and external stakeholders
• Manage and resolve communication requirements, feedback, concerns and operational queries
• Ensure communications and resolutions comply with G4S policies, procedures and contractual KPIs
• Build strong working relationships with operational teams and NHS organisations
• Identify and resolve complex operational blockers affecting patient transport services
• Support Controllers during periods of high call volumes and operational demand
• Help maintain an efficient and continuous flow of patient transport services
• Monitor complex operational issues from initial identification through to final resolution
• Escalate high-risk or prolonged issues to the appropriate Control Room Management team
• Support safeguarding referral triage as a Level 3 Safeguarding Named Professional
• Escalate high-risk safeguarding matters to appropriate patient safety leaders
• Support reportable activities and statutory notifications within required timescales
• Work closely with the Patient Experience Team and other operational stakeholders
• Maintain a professional, objective and patient-focused approach to communication

Working Pattern & Pay

• Salary: £35,000 per annum
• Contract: Permanent
• Working pattern: Full time, Monday to Friday
• Hours: 40 hours per week
• Location: Chatham, Kent, ME5 8RZ
• Job category: Health
• Job ID: 10778
• Applicants must be eligible to work in the UK
• Candidates must have been resident in the UK for a minimum of three years
• The position is subject to G4S’s strict vetting standards and a three-year checkable history
• Employment and education history covering the previous three years must be provided during security screening

Start a Career With G4S

Joining G4S Patient Transport Services provides an opportunity to build a career in healthcare operations and patient transport. The Single Point of Communication Officer role combines communication, operational coordination, issue resolution, stakeholder management and patient safety responsibilities.

G4S supports its employees through training, career development and wellbeing initiatives while promoting an inclusive workplace where employees can develop their skills and progress professionally.

Apply now to become a Single Point of Communication Officer with G4S and help support safe, efficient and reliable patient transport services across Kent and Medway.