Field Officer Electronic Monitoring Jobs at Serco – jobs in UK

Serco is a global organisation delivering essential public services across areas including Justice, Immigration, Defence, Transport, Healthcare, and Citizen Services. Through its specialist teams, Serco supports communities and public services while providing employees with opportunities to develop meaningful careers.

Within Serco’s Electronic Monitoring Service, Field Officers play an important role in supporting the justice system by installing and maintaining electronic monitoring equipment and working directly with individuals in the community.

Role Overview

As a Field Officer – Electronic Monitoring with Serco, the successful candidate will visit individuals at their homes and other locations to install electronic monitoring or tagging equipment.

The role involves working independently or alongside a Monitoring Support Officer, building professional relationships with individuals, explaining procedures clearly, and helping ensure monitoring equipment is installed and operating correctly.

This is a varied, community-based role suited to someone caring, compassionate, resilient, physically capable, and confident communicating with different people. Previous experience is not essential, as Serco provides initial training, mentoring, and on-the-job support.

Key Responsibilities as Field Officer – Electronic Monitoring

• Visit individuals at their homes and other designated locations
• Install electronic monitoring and tagging equipment safely and correctly
• Explain monitoring procedures clearly and professionally
• Build respectful relationships and establish rapport with individuals
• Provide reassurance and appropriate support during visits
• Work independently or alongside a Monitoring Support Officer
• Complete scheduled visits within required timescales
• Check monitoring equipment and report any issues through the appropriate channels
• Follow Serco’s operational, health, safety, and security procedures
• Maintain accurate records and complete required documentation
• Communicate relevant information clearly to colleagues and monitoring teams
• Handle sensitive information professionally and confidentially
• Support the wider Electronic Monitoring Service in meeting operational requirements
• Represent Serco professionally when interacting with individuals, families, and members of the community

Shift Pattern & Pay

• Salary: Up to £30,702 per annum, including London weighting for the relevant London listing
• Working hours: Average 37.5 hours per week
• Typical shifts: 5:00pm–1:00am for night/evening-based London operations
• Working pattern: Rolling rota, including weekends and bank holidays
• Location: London / Uxbridge area for the matching listing
• Employment: Full time
• Flexibility: Employees may occasionally be required to start earlier or finish later depending on operational requirements
• Rota: Generally provided approximately 10 weeks in advance

The exact salary and location can vary between Serco Electronic Monitoring vacancies. The matching London/Uxbridge listing advertised £30,702 including £3,500 London weighting.

Start Your Career With Serco

Joining Serco as a Field Officer – Electronic Monitoring provides an opportunity to contribute to an important public service while working directly within local communities.

The successful candidate will receive structured training and mentoring while developing practical skills in electronic monitoring, communication, community engagement, and operational support.

Apply Now to become a Field Officer – Electronic Monitoring with Serco and build a meaningful career supporting individuals, communities, and the justice system.