Cleaning Manager at Mitie | jobs in UK

Mitie is one of the UK’s leading facilities management and business services providers, delivering cleaning, security, maintenance, and support solutions across diverse sectors. Known for its commitment to safety, quality, and customer service, Mitie plays a vital role in creating clean, safe, and welcoming environments for clients and their visitors. Cleaning managers are central to this mission, ensuring high standards are maintained across sites while leading and developing frontline teams.

Role Overview

As a Service Support Manager – Cleaning Manager, the successful candidate will oversee the delivery of professional cleaning services across multiple contracts or a large single site. This role combines operational leadership, client relationship management, and team development to ensure services meet contractual SLAs, cleaning specifications, and Mitie’s quality and compliance standards. The position is ideal for an experienced cleaning professional who is organised, proactive, and confident managing both people and performance in a fast-paced facilities environment.

The role holder will act as a key point of contact for clients, auditors, and internal stakeholders, driving continuous improvement while maintaining safe, efficient, and cost-effective cleaning operations.

Key Responsibilities as Service Support Manager – Cleaning Manager

• Build and maintain strong relationships with contract clients; conduct regular audit inspections and service reviews

• Monitor and improve performance against SLAs, cleaning specifications, and KPIs

• Lead, supervise, and motivate cleaning teams to deliver consistent, high-quality service standards

• Plan and coordinate daily, weekly, and periodic cleaning schedules across all assigned areas

• Manage rotas, shift patterns, holiday cover, and payroll administration for hourly staff and agency workers

• Ensure full compliance with health and safety regulations, including COSHH, risk assessments, and method statements

• Oversee safe use, maintenance, and storage of cleaning equipment and chemicals

• Manage cleaning budgets, stock levels, and procurement of materials within agreed cost parameters

• Recruit, train, and develop cleaning staff; conduct performance reviews and address underperformance

• Produce accurate management information, reports, and audit records for senior leadership and clients

• Respond promptly to client queries, complaints, and special requests; resolve issues professionally

• Drive continuous improvement initiatives to enhance service quality, efficiency, and customer experience

Shift Pattern & Pay

• Competitive salary or hourly rate (dependent on contract size and location)

• Full-time management hours with flexibility to support operational needs, including early/late shifts and occasional weekends

• Travel between sites may be required for multi-contract roles

Start Your Career With Mitie

Join a company that values professionalism, safety, and service excellence. At Mitie, cleaning managers are trusted to lead teams, protect standards, and deliver outstanding customer experiences across high-profile sites. Whether you’re an experienced manager or ready to step up from a supervisory role, this position offers real responsibility, variety, and growth.

Apply now to become a Service Support Manager – Cleaning Manager with Mitie and help keep client sites clean, safe, and running smoothly every day.