Homes and Communities Officer Jobs at Sage Homes | jobs in UK

About Sage Homes

Sage Homes is a UK affordable housing provider focused on delivering high-quality, energy-efficient homes and creating safe, secure communities for its customers. The organisation works with housing, development, property, and customer-focused teams to manage and improve homes across its growing portfolio.

Sage Homes provides opportunities for professionals who want to contribute to communities while developing their careers within the affordable housing sector.

Role Overview

As a Homes & Communities Officer, the successful candidate will play a key role in delivering excellent housing and community services to customers across Greater London. The position is field-based and involves regular visits to homes and communities, supporting residents and ensuring properties and neighbourhoods are well managed.

The successful candidate will build positive relationships with residents, respond to housing-related issues, work with contractors and partners, and help ensure that customers receive a high standard of service.

This position is suited to someone who is customer-focused, organised, proactive, and comfortable working independently across a geographically dispersed portfolio.

Key Responsibilities as Homes & Communities Officer

• Manage a portfolio of homes and provide an effective housing management service to residents
• Build strong and positive relationships with customers and local communities
• Carry out regular estate and property inspections
• Identify and report repairs, health and safety concerns, and environmental issues
• Work with contractors and internal teams to resolve property and neighbourhood issues
• Respond to customer enquiries and complaints professionally and promptly
• Support tenancy management and take appropriate action where tenancy issues arise
• Monitor anti-social behaviour cases and work with relevant partners to resolve concerns
• Support tenancy enforcement and other housing management processes when required
• Assist with tenancy sign-ups, new customer introductions, and relevant housing administration
• Monitor communal areas and ensure neighbourhoods are maintained to appropriate standards
• Identify opportunities to improve customer satisfaction and community engagement
• Maintain accurate customer, tenancy, and property records
• Work collaboratively with local authorities, contractors, managing agents, and community organisations
• Support safeguarding procedures and escalate concerns in accordance with company policies
• Contribute to wider housing and community initiatives across Greater London

Working Pattern & Pay

• Employment: Full-time
• Location: Greater London
• Working arrangement: Field-based
• Area: Greater London communities and properties
• Travel: Regular travel between properties and communities is required
• Working pattern: Flexible field-based working, subject to business requirements

Start Your Career With Sage Homes

Joining Sage Homes as a Homes & Communities Officer provides an opportunity to make a direct contribution to residents and communities across Greater London. The successful candidate will combine housing management expertise with strong customer service and community engagement skills.

The role offers the opportunity to work closely with residents, colleagues, contractors, local authorities, and community partners while helping maintain safe, well-managed homes and neighbourhoods.

Apply Now to become a Homes & Communities Officer with Sage Homes in Greater London and help deliver high-quality housing services while supporting thriving communities.